Return & Refund Policy - Jhatpat
Last Updated: September 2026
At Jhatpat, our priority is ensuring Chamba residents receive genuine, undamaged products from across India. This policy defines your rights regarding returns, replacements, and refunds.
1.7-Day Easy Replacement / Return Window
Eligible non-perishable products (Electronics, Lifestyle Accessories, Fashion, Packaged Goods) can be returned or replaced within 7 days of delivery if: (i) received damaged or defective, (ii) physically different from what was ordered, or (iii) missing parts or accessories.
Items must be returned in their original packaging, with all brand tags, manuals, and accessories intact.
2.Non-Returnable Product Categories
Certain categories cannot be returned for hygiene and safety reasons: opened gourmet food/sweet items, personal grooming goods, and intimate apparel.
3.Refund Processing & Timelines (Payment Gateway Compliance)
Online Prepaid Orders (UPI, Cards, Net Banking via Razorpay): Approved refunds are processed back to the original source payment account within 5 to 7 business days from item inspection at our Chamba hub.
Cash on Delivery (COD) Orders: Refunds are transferred directly to your verified bank account via IMPS/NEFT or credited to your Jhatpat wallet within 3 to 5 business days upon providing IFSC and account details.
4.Order Cancellation Before Dispatch
You may cancel any order free of charge prior to parcel dispatch from our fulfillment staging center. Instant 100% refund will be initiated.
Grievance Redressal & Nodal Officer
In accordance with the Information Technology Act, 2000 and the Consumer Protection (E-Commerce) Rules, 2020, the designated Grievance Officer for Jhatpat is:
Officer Name
Pooja Verma
Designation
Consumer Grievance & Data Protection Officer
Email Address
grievance@jhatpat.ragedeliveries.com
Phone Number
+91 98765 43211
Postal Address
Jhatpat Fulfillment Center, Sultanpur Road, Chamba, Himachal Pradesh - 176314, India